Support

Your presets are not installed, or your user documents folder is not in the expected location. First, please find the product’s presets folder located inside the product library folder and copy it to the following folder(s):

• [Mac] Boot Drive/Users/Your User Name/Documents/Native Instruments/Kontakt or Kontakt 7
• [Windows] Boot Drive/Users/Your User Name/Documents/Native Instruments/Kontakt or Kontakt 7

If you cannot find those locations, or they do not resolve your issue, please verify if you are using a cloud folder: [Windows]  OneDrive, or [Mac] iCloud Drive. If you are, you will need to copy the presets to the OneDrive or iCloud Drive location.

For additional help, watch this video on missing presets for our Kontakt full retail products: https://youtu.be/l-Cy_3QLnP0

For installation assistance, please watch this short installation video: https://youtu.be/3_oaiONb9Jc

• [Mac] Boot Drive/Users/Your User Name/Documents/Native Instruments/Kontakt or Kontakt 7
• [Windows] Boot Drive/Users/Your User Name/Documents/Native Instruments/Kontakt or Kontakt 7

1. Please make sure that the product presets have been installed into the correct Kontakt folder. The correct folder may be located in OneDrive or iCloud Drive. *see locations below
2. Disable antivirus and or malware software scanning. Windows Defender will cause extremely long load times.
3. Batch resave the product using Kontakt’s batch resave function from the save menu.
4. Your installation or download is corrupt. Download and install again.

• [Mac] Boot Drive/Users/Your User Name/Documents/Native Instruments/Kontakt or Kontakt 7 
• [Windows] Boot Drive/Users/Your User Name/Documents/Native Instruments/Kontakt or Kontakt 7 

1. Disable antivirus and or malware software scanning. Windows Defender will cause extremely long load times.
2. Please make sure that the product presets have been installed into the correct Kontakt folder.
3. Batch resave the product using Kontakt’s batch resave function from the save menu.
4. Your installation or download is corrupt. Download and install again.

• Kontakt Player is a free sampler plugin, which will only load “Powered by Kontakt” libraries designed for Kontakt Player.
• Kontakt (full paid retail version) is Native Instruments’ exclusive software sampler. It will load all Kontakt libraries, including non-player libraries which do not work in the free Kontakt Player. The retail version of kontakt also provides users the added benefit of unlocking the instrument to “go under the hood” and tweak, which Kontakt Player users cannot do.

If there is no serial number included, then you purchased a full Kontakt retail (non-player) library that does not require activation. Simply load the .NKIs through the Kontakt file browser, or directly from the downloaded instruments folder.

Determine which version of Kontakt is required…

1. Make sure the product you purchased is a Kontakt Player library which comes with a Native Instruments formatted serial number, example: 12345-12345-12345-12345-12345. You must then use the free Native Access software from Native Instruments to activate.
2. If your product does not include a Native Instruments formatted serial, then it is a non-player library and will not use Native Access. You may load the .NKI directly with no need for activation.

If you are seeing DEMO mode displayed in Kontakt, you are loading one of our non-player libraries in Kontakt Player. These libraries require the full paid version (retail) of Kontakt. If you do own the full version of Kontakt, then make sure you are loading the full version in your DAW and not the Player version. You may need to update your plugin version. To confirm try loading in Standalone Kontakt.

• [MAC] Users/documents/Native Instruments/ Kontakt 7
• [PC] User/Username/Documents/Native Instruments/ Kontakt 7

Most new Operating Systems are using a cloud folder: [Windows]  OneDrive, or [Mac] iCloud Drive. If you are, you will need to copy the presets to the OneDrive location or iCloud Drive location.

Make sure to point Native Access to the actual library folder, not the download folder. Example: point to “ARPOLOGY”, not the “ARPOLOGY – Sample Logic folder”.

Please follow the steps below to resolve this issue:

1. Navigate to the product’s samples folder. There you will find a folder named “Move contents to Kontakt pictures folder”.
2. Open this folder and select all of the contents inside it.
3. Copy the selected files (all files) to the following location(s):

For Kontakt 5:
[Windows] C:\Program Files\Common Files\Native Instruments\Kontakt 5\pictures
[MAC] Macintosh HD/Library/Application Support/Native Instruments/Kontakt 5/pictures

For Kontakt 6: (You may need to create a new folder called “pictures” if one does not already exist.)
Windows: C:\Program Files\Common Files\Native Instruments\Kontakt 6\pictures
MAC: Macintosh HD/Library/Application Support/Native Instruments/Kontakt 6/pictures

For Kontakt 7: (You may need to create a new folder called “pictures” if one does not already exist.)
Windows: C:\Program Files\Common Files\Native Instruments\Kontakt 7\pictures
MAC: Macintosh HD/Library/Application Support/Native Instruments/Kontakt 7/pictures

If you cannot find those locations, or they do not resolve your issue, please verify if you are using a cloud folder: [Windows]  OneDrive, or [Mac] iCloud Drive. If you are, you will need to copy the presets to the OneDrive location or iCloud Drive location.

Yes, but make sure to copy the Presets folder and the contents of the “Move contents to Kontakt pictures folder” (if product uses Multis) to the appropriate location on the new computer as outlined in the quickstart installation guide. This is the same process you executed when first installing the library on the original computer.

1. Your account is locked, because you have reached your maximum authorization limit for your Sample Logic sample library. This can be due to multiple reasons. As defined in our license agreement, you are limited to 2 machine authorizations and if you wish to have more than 2 computers authorized, an additional license must be purchased by contacting orders@samplelogic.com
2. If you have replaced an old machine or reformatted your current machine, your account may be locked. In order for us to resolve this particular issue, please email support@samplelogic.com with the product title and serial number.

1. Reduce the number of voices in each instrument on the instrument interface.
2. Purge unused samples for instruments.
3. Set the Kontakt CPU overload protection to “relaxed” or “medium” etc., and/or set the appropriate multiprocessor settings from the Engine settings tab under Kontakt’s Options menu.
4. Adjust the latency slider under Audio settings tab from Kontakt’s Options menu.
5. If you have more than 2GB of RAM, experiment with the KMS – Kontakt Memory Server settings from the Memory tab under Kontakt’s Options menu.

By purchasing our libraries you are purchasing a license to freely use the instruments and sounds in any way shape or form, provided you meet the few limiting terms in our license agreement. For more information, please review our License Agreement.

Yes, we offer a 10% student and faculty discount, and also offer great discounts to companies interested in licensing multiple copies of a product. Please contact us for more details.

Not all of our products are made for Kontakt. We have several different product lines, including audio and MIDI effect plugins:

Please note that each product type below uses a different download and activation system.

Virtual Instruments

• Kontakt Player (free from NI)
• Kontakt (full paid version from NI)
• Ableton Live Packs (requires Live)
• UltraEngine (Sample Logic exclusive)

Audio/MIDI effects

• Realms Engine (audio)
• Animation Station (MIDI)